Uncheck any rules that might move or delete your messages. Select a rule to see when it's applied and what it does. In the Options menu on the left, select Inbox and sweep rules. If you're using an Microsoft 365 account, sign in here. Sign in to your or Outlook on the web account. To check if you've created any rules on your email server, and if so, temporarily turn off any rules that might be moving or deleting your email, follow the instructions below: While the Mail app doesn't support rules directly, any rules on your email server will still be applied.

It's possible that a rule might have moved or deleted your messages. Focused Inbox will learn which messages should always go to the Focused tab. Right-click any message you want to appear in the Focused tab and select Move to Focused or Always move to Focused. If Focused Inbox is turned on, some messages sent to you might be in the Other tab. If you locate the missing message in your Junk Email folder, right-click the message and select Move to Inbox.įocused Inbox separates your inbox into two tabs, Focused and Other, to help you focus on the messages that matter most to you. If your Junk Email folder isn't listed under Folders, select More. Under the Account menu on the left, select your account. Follow these steps to check your Junk Email folder and, in necessary, move your missing email to your inbox. Sometimes, messages go to the Junk Email folder. To see older messages, under Download email from, choose any time. If you want to change the number of messages downloaded to the Mail app (also known as your sync duration) use the following steps.

All your older messages are still available online, such as at.

To receive messages as soon as possible, under Download new content, select as items arrive.Įmail has gone missing Change how many messages are in the Mail appīy default, when you first set up your account, the Mail app downloads email messages from the past two weeks. Select Manage Accounts and select your email account. To change how often new email is downloaded, follow the steps below.Īt the bottom of the left navigation pane, select. If it takes more than 5 to 10 minutes for you to receive a message, you may want to check your sync settings so that messages are sent as soon as they arrive on your server. This article provides solutions if you can sync (send and receive) messages but receive messages slowly or messages are missing.Įmail not received in a timely manner: You don't receive email for up to an hour after it was sent or you need to manually sync to send or receive new email.Įmail has gone missing: Email that was previously available in the Mail app is no longer available.

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